Backed by strong manufacturing capabilities, strict quality control, and dedicated service, TOUGH delivers dependable equipment and long-term value to customers around the world.
Whether you are looking for excavators, attachments, OEM/ODM solutions, or long-term cooperation, share your requirements with us. Our team will review your needs and get back to you with the right solution.
TELL US WHAT YOU NEED
Address
Building 16, Chengtou Chuangzhi Center, Rencheng District, Jining City, Shandong Province China
Phone
0086 (537) 7177 567
Business hours
Monday to Friday
From 9 AM to 6 PM
Product Development Department & Marketing Department
- Manage inventory and organize shipments
- Ensure safe and efficient warehouse operations
- Work closely with the logistics team
- Develop new sales channels and maintain customer relationships
- Meet sales targets and report on market trends
- Represent TOUGH at industry events
Design innovative products and turn user insights into practical, high-quality solutions with the TOUGH team.
Drive business growth by expanding sales channels, building strong client relationships, and representing TOUGH in the global marketplace.
Factory(Excavator Structural Components Plant)
- Excavator Structural Components
- Heavy-Duty Attachments
- Precision Manufacturing & Quality Control
Our specialized manufacturing facilities provide the structural foundation behind reliable TOUGH excavators.
Every critical component is manufactured under controlled processes, from cutting and welding to surface treatment and final inspection.
From core excavator structures to specialized attachments, TOUGH provides dependable manufacturing capacity for global OEM/ODM and dealer partners.
Factory(Excavator Assembly Branch Plant)
- Complete Excavator Assembly
- Full Excavator Product Range
- Testing & Final Quality Inspection
Our assembly facility brings every major system together to deliver fully integrated TOUGH excavators ready for demanding applications worldwide.
From powertrain and hydraulics to operator controls and final inspection, every machine passes through a controlled assembly and testing process.
With professional assembly capabilities and flexible configurations, TOUGH delivers reliable excavators for dealers, distributors and OEM/ODM partners worldwide.
Quotation & Order
1. How Can I Request a Quotation?
To receive an accurate quotation, please provide the machine model, required quantity, intended application, destination country, and any specific configuration requirements. Our sales team will review your inquiry and contact you with the relevant pricing and delivery information.
2. What Is the Lead Time for an Order?
Lead times depend on the machine model, configuration, order quantity, and current production schedule. Typically, orders for five units or fewer are completed within 7 to 14 days. Please let us know your specific requirements so that our sales team can provide you with an estimated production and shipping schedule.
3. Can You Customize Machines to Meet My Requirements?
Yes. Customization options may be available depending on the machine model and technical requirements. Please share your preferred specifications, attachments, operating conditions, or other requirements so our team can evaluate a suitable solution.
4. Do you support OEM/ODM and private-label orders?
Yes. TOUGH provides OEM/ODM services for qualified customers, including private labeling, customized colors, logos, configurations, packaging and product development. Contact our team to discuss your project requirements.
5. Can I become an authorized TOUGH distributor?
We welcome inquiries from qualified dealers and distribution partners. Please share your company profile, target market, sales experience, and service capabilities through our contact form. Our team will review your information and discuss potential cooperation opportunities.
Product & Returns
1. What is your return policy?
Returns are accepted within 30 days of purchase if products are unused and in original packaging. Contact our support for assistance.
2. Are your products covered by warranty?
Yes, all our products include a limited warranty. Check the product page or contact us for details.
3. Do you offer discounts for bulk purchases?
Yes, special pricing is available for large or business orders. Reach out to us for more information.
4. Is my personal information secure?
We will never sell your personal data. We are committed to protecting your information and will never share your personal data with third parties for their marketing purposes.
“We,” “us,” and “our” refer to TOUGH and, where applicable, the authorized TOUGH dealer you choose.
We may process your information for legitimate purposes related to your use or ownership of TOUGH equipment, to maintain information and cybersecurity, to establish, exercise or defend legal claims, or to comply with applicable legal and regulatory requirements.
For more information about how we collect, use, store, and protect your personal data, please refer to our Privacy Policy.
5. How can I contact customer support?
You can reach us via email or through our Contact Us page. We aim to reply within 24 hours.
Support Team
Our support team is always ready to help you with any questions or issues.
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Product ManagerShawn DongWe turn customer needs into powerful machines, built with purpose and engineered to perform.
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Sales ManagerWustice wangIntroducing this member
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After-sales Customer ServiceAnchor LiuOur commitment doesn’t end with delivery — we stand with you, every hour and every jobsite.
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Sales managerHazel HouWe don’t just sell machines — we build lasting partnerships and grow together with our customers.
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Member roleGene TakavicIntroducing this member
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Product Development Department ManagerVans caeliIntroducing this member
Get in Touch
Have questions or need assistance? Our team is ready to help you anytime.
Email: toughcn@gmail.com