Shipping & Logistics Policy

Effective Date: September 9, 2026

At TOUGH, we understand that reliable logistics is an essential part of purchasing heavy machinery internationally. We work with experienced logistics and shipping partners to arrange the transportation of excavators, attachments, spare parts, and related products to customers in different markets.

This Shipping & Logistics Policy explains our general shipping procedures and responsibilities.

1. Shipping Coverage

TOUGH provides international shipping solutions for customers in different countries and regions.

Depending on the destination, product size, order quantity, and customer requirements, available transportation methods may include:

• Ocean freight

• Container shipping

• Roll-on/Roll-off (Ro-Ro) shipping

• Flat rack or other specialized shipping solutions

• Air freight for selected spare parts and small components

• International express delivery for eligible small items

• Inland transportation and local delivery where available

The most suitable shipping method will be determined based on the product, destination, cost, availability, and agreed commercial terms.

2. Shipping Quote

Shipping costs vary depending on factors including:

• Product model and dimensions

• Product weight

• Number of units

• Destination country and port

• Shipping method

• Container or vessel availability

• Fuel and freight market conditions

• Port charges

• Inland transportation requirements

• Seasonal logistics conditions

Shipping charges will normally be confirmed separately in the quotation, proforma invoice, or sales agreement.

Unless specifically stated otherwise, product prices shown on our website do not necessarily include international shipping, customs duties, taxes, local delivery, or destination charges.

3. Processing and Production Time

Before shipment, excavators and related machinery may require production, assembly, inspection, testing, cleaning, and loading preparation.

The estimated production time will depend on:

• Product model

• Product configuration

• Order quantity

• Customization requirements

• Production schedule

• Availability of components

For standard products, the estimated production and shipping schedule will be communicated during the quotation and order confirmation process.

For OEM/ODM and customized orders, additional production time may be required.

4. Shipping Time

International shipping times vary according to the destination, transportation method, shipping route, vessel schedule, customs procedures, and local delivery conditions.

Any shipping time provided by TOUGH is an estimated timeframe rather than a guaranteed delivery date unless otherwise agreed in writing.

Delays may occur due to circumstances including:

• Port congestion

• Vessel schedule changes

• Customs inspections

• Severe weather

• Transportation disruptions

• Government regulations

• Strikes

• Supply chain interruptions

• Force majeure events

TOUGH will make reasonable efforts to communicate significant shipping delays to affected customers.

5. Packaging and Loading

Before shipment, products are prepared according to their type, size, transportation method, and destination requirements.

Depending on the product, shipping preparation may include:

• Protective wrapping

• Rust protection

• Component securing

• Attachment protection

• Reinforced packaging where necessary

• Container loading

• Professional cargo securing

• Loading and transportation documentation

Heavy machinery may be shipped using specialized loading and securing procedures appropriate for its dimensions and weight.

6. Shipping Terms and Transfer of Risk

The applicable shipping terms will be specified in the quotation, proforma invoice, sales agreement, or other order documentation.

Where applicable, internationally recognized Incoterms may be used to define the responsibilities of the buyer and seller, including transportation, insurance, customs clearance, and transfer of risk.

Customers should carefully review the agreed shipping terms before placing an order.

The responsibility for the goods and transportation risk will be determined according to the agreed shipping terms.

7. Customs Clearance and Import Duties

Unless otherwise agreed in writing, the customer is responsible for complying with import requirements in the destination country.

Depending on the agreed trade terms, customers may be responsible for:

• Import customs clearance

• Import duties

• VAT or other local taxes

• Customs brokerage fees

• Port handling charges

• Inspection fees

• Storage fees

• Local delivery charges

• Registration or certification requirements

• Other destination-country charges

Customers are responsible for ensuring that the products can legally be imported and used in their country or region.

Import requirements may vary by country, product type, engine configuration, emissions requirements, safety regulations, and other local standards.

Customers are encouraged to confirm applicable import requirements with their local customs authorities or customs broker before placing an order.

8. Customer Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

• Full consignee name

• Company name

• Delivery address

• Destination port

• Contact person

• Telephone number

• Email address

• Tax or customs information where required

• Other information required for customs clearance or delivery

TOUGH is not responsible for delays, additional charges, failed delivery, or customs problems caused by inaccurate or incomplete information provided by the customer.

9. Port and Destination Charges

For shipments arranged under terms where the customer is responsible for destination charges, the customer may be required to pay fees associated with:

• Destination port handling

• Terminal charges

• Customs clearance

• Storage

• Demurrage

• Detention

• Local transportation

• Unloading

• Final-mile delivery

Such charges may vary by destination and are generally outside TOUGH's control.

Customers should contact their local logistics provider or customs broker for detailed information regarding destination charges.

10. Transportation Damage

Customers should carefully inspect the product and packaging immediately upon delivery.

If transportation damage is discovered, customers should:

1. Take clear photographs and videos of the damaged product.

2. Photograph the external packaging and shipping condition.

3. Record visible damage on the delivery or transportation documents when possible.

4. Notify the shipping carrier or logistics provider when required.

5. Contact TOUGH as soon as possible.

TOUGH will review the information provided and cooperate with the customer and relevant logistics parties to determine an appropriate solution.

Transportation damage will be handled according to the applicable shipping terms, insurance arrangements, carrier procedures, and relevant agreements.

11. Shipping Insurance

Where shipping insurance is purchased or included as part of the agreed shipping arrangement, claims will be handled according to the applicable insurance policy and procedures.

Customers should provide the required evidence and documentation within the applicable claim period.

Unless otherwise agreed in writing, TOUGH does not guarantee that every shipment is insured against every type of loss or damage.

Customers may request information regarding available shipping insurance options before shipment.

12. Delivery Inspection

Upon receiving the product, customers should inspect the shipment before signing for delivery whenever reasonably possible.

Customers should verify:

• Product quantity

• Machine model

• Major components

• Attachments

• Accessories

• Visible external damage

• Packaging condition

If there is a significant discrepancy or visible transportation damage, customers should record the issue with the carrier and contact TOUGH promptly.

13. Spare Parts Shipping

Spare parts and small components may be shipped using different transportation methods depending on their size, weight, destination, urgency, and availability.

Possible methods include:

• International express

• Air freight

• Ocean freight

• Other suitable logistics services

Customers will be informed of the estimated shipping cost and delivery timeframe when applicable.

14. Remote and Special Delivery Areas

Additional transportation charges or special arrangements may apply to:

• Remote areas

• Islands

• Areas without standard freight services

• Construction sites

• Restricted-access locations

• Locations requiring special unloading equipment

Customers should provide complete delivery information so that an appropriate logistics solution can be arranged.

15. Shipment Tracking and Documents

Where tracking information is available, TOUGH or the relevant logistics provider may provide shipment details to the customer.

Depending on the shipping arrangement, customers may receive applicable shipping and commercial documents, which may include:

• Commercial invoice

• Packing list

• Bill of Lading

• Certificate of Origin

• Shipping documents

• Product documentation

• Other documents required under the agreed transaction

The availability of specific documents may depend on the destination country, shipping terms, and customer requirements.

16. Failed Delivery or Delays Caused by the Customer

Customers may be responsible for additional costs resulting from:

• Incorrect delivery information

• Failure to provide required customs documents

• Failure to complete customs clearance

• Failure to receive the shipment

• Refusal to accept delivery

• Failure to pay applicable destination charges

• Requests to change the delivery address after shipment

• Delays caused by the customer's customs broker or local logistics provider

Additional costs may include storage, demurrage, detention, redelivery, return transportation, and other applicable charges.

17. Order Changes After Shipment

Once an order has been loaded or shipped, changes to the destination, consignee, shipping method, or delivery address may not always be possible.

If a change can be arranged, any additional costs resulting from the change may be charged to the customer unless otherwise agreed in writing.

18. Force Majeure

TOUGH shall not be responsible for shipping delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• War or armed conflict

• Government actions

• Port closures

• Strikes

• Epidemics or pandemics

• Transportation disruptions

• Vessel cancellations

• Supply chain interruptions

• Customs restrictions

• Other force majeure events

In such circumstances, TOUGH will make reasonable efforts to communicate with customers and assist in finding practical solutions.

19. Contact Us

If you have questions about shipping, logistics, delivery, customs documentation, or transportation arrangements, please contact our team before placing your order.

TOUGH International Trading Co.,Ltd.

Email: [toughcn@gmail.com]

Phone / WhatsApp: [0086-13682614486  0086-(537)-7171789]

Our team will work with you to provide a suitable shipping solution based on your product, destination, and delivery requirements.