Shipping Policy – TOUGH

At TOUGH, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for more information:

Order Processing

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Time

• We offer standard and expedited shipping options.

• Estimated delivery time is 3-7 business days for standard shipping, and 1-3 business days for expedited shipping.

• Actual delivery times may vary depending on your location and selected shipping method.

Shipping Fees

• Due to the large size and heavy weight of the excavators and their attachments,
  free shipping is not available.
  
  Based on the weight and volume of your order and the delivery address,

  we will provide several cost-effective shipping options for you to choose
  from.

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Areas

• We currently ship to most countries and regions. If your location is not available at checkout, please contact our customer support for assistance.

Customs & Duties

• International orders may be subject to customs duties or taxes. These charges are the responsibility of the recipient.

Contact Us
For any shipping-related questions or assistance, please contact our customer support at support@toughcn.com.